Vets4Pets Martlesham Ltd

Good knowledgeable staff all round, very friendly and helpful. They always make a fuss of your pet and the vet had time to talk with us and didn't rush us at all.

Highly recommend Vets for Pets. The efficiency, knowledge, care and friendship of all the staff make for a happy safe place for our pets. I seldom feel alarmed at the cost; as the vets go the extra mile to provide the best care available having always discussed first. The nurses are equally brilliant. When I think back to veterinary practices used in the past ….. there is no comparison.

Great clinic for anyone planning to travel with a pet. The vet helped us with the Animal Health Certificate quickly and efficiently. The vet was very knowledgeable, answered all our questions, and even gave extra recommendations for the trip. Very happy with the service.

I am genuinely surprised that this practice has a 4.8-star rating. My two dogs (now aged 6 and 7) were registered here for around two years, having previously been with other V4P practices across London. Although this is one of the less busy practices we’ve attended, the experience has consistently been disappointing. The reception staff, in particular, have been repeatedly rude and abrasive. On more than one occasion, written responses from reception were so unprofessional (that I complained - something I've never done before) and the practice owner had to call me personally to apologise. It’s unacceptable that communication reaches that point before being addressed. The most concerning issue arose when one of my dogs required investigations for blood in his urine. I was told I would receive a call within two hours with the results. No call ever came. I had to chase the practice approximately five times before the results were eventually relayed to me (by a nurse) - poorly explained and, as I later discovered through another veterinary practice, incorrectly communicated. That level of inaccuracy and lack of follow-up is deeply worrying when it concerns an animal’s health. As a result, I chose to move to another practice, as I did not feel confident entrusting them with my dog’s further investigations and eventual surgery, when even a basic urinalysis could not be communicated properly. I also could not face further interactions with the reception team. No client should feel anxious about simply collecting flea and worm medication, particularly when it’s a paid service. The reception team make the process feel unnecessarily difficult - and I'm fully aware of the companies policy around collecting routine preventative treatments, (as I used to work for the company myself), and this team guard it like it's a Class A drug! Odd! Overall, the lack of professionalism, poor communication and dismissive attitude have left me extremely disappointed and I'm not willing to deal with poor attitude from front of house staff - when their only job is to achieve customer satisfaction.

Amazing vets! My dog Angelo is basically a regular at this point and he always gets such great care whenever he has to go in. All the staff are so kind and helpful, the vets have all been so knowledgable and have been quick to see Ange when we've been worried about him. They even helped us with the process of getting him to Japan for heart surgery. Their pricing is reasonable compared to other vets and they've been quick on insurance claims. I'd recommend them to anyone looking for a vet in the area!

I have never found a vet as compassionate and understanding. Every member of staff, nurses, technicians, vets and the reception team are genuine, warm and sincere in their love for animals. Joe is amazing and clearly chose this profession because he cares deeply for animals and my pets definitely sense his warm and caring disposition. They are very competitive and very reasonable with pricing and nothing is too much. I want to extend my heart felt appreciation for this incredible team.