Vets4Pets Martlesham Ltd

Vets4Pets Martlesham Ltd is part of the Vets4Pets group and has been open since March 2013. The practice offers care for dogs, cats and rabbits, with in-patient facilities including separate cat and dog waiting areas and wards, individual kennels, and an isolation unit. On-site diagnostics and procedures listed include digital X-ray, ultrasound, endoscopy, an in-house laboratory, dentistry, cryotherapy, and both soft-tissue and orthopaedic surgery. Recent feedback is largely positive about the team's kindness and knowledge, though there are also a small number of detailed complaints about reception interactions, communication, and urgent-care handling.

Services

•Species and facilities: The clinic lists care for dogs, cats and rabbits. Facilities include consult rooms, an operating theatre, pharmacy, in-house lab, hospital ward for in-patient monitoring, individual cat and dog kennels, separate cat and dog waiting areas, separate cat and dog wards, and an isolation unit.
•Diagnostics and monitoring: On-site services listed include digital X-ray, ultrasound, endoscopy, biochemistry and haematology blood testing, and blood pressure monitoring.
•Surgery and procedures: The practice lists soft-tissue surgery, orthopaedics including cruciate surgery and fracture repair, airway surgery, ear surgery, general anaesthesia, dentistry, and cryotherapy.
•Routine and preventive care: Microchipping, nurse clinics, weight clinics, nutritional advice, and medication are listed. Reviews also mention support with insurance claims.
•Travel documentation: The clinic lists pet passport and Animal Health Certificate services, including fit-to-fly letters and rabies serology tests. Recent reviewers specifically praise quick, efficient help with Animal Health Certificates and support with international pet travel arrangements.
•Prescriptions and out-of-hours: Written prescriptions are available on request. The website states out-of-hours care is provided via Vets Now Manningtree c/o Highcliff Vets.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. The listed out-of-hours consultation fee starts from £324.50 via Vets Now Manningtree c/o Highcliff Vets. Recent reviews include comments describing pricing as reasonable or competitive compared with other vets.

People

Joe is mentioned warmly in reviews for a caring, compassionate manner with pets. Reviews also refer positively to the wider team of vets, nurses, technicians, and reception staff, although a couple of reviewers report poor experiences with reception communication.

Reviews

Vets4Pets Martlesham Ltd has a Google rating of 4.8/5 from 371 reviews, giving a strong overall picture at scale.

•Several recent reviewers describe the team as friendly, professional, knowledgeable, and quick to help when pets need attention.
•Positive examples include efficient help with Animal Health Certificates, advice for pet travel, support around overseas treatment arrangements, and prompt handling of insurance claims.
•Reviews also praise the clinic's compassion and the way staff put owners at ease, with one reviewer singling out Joe for his warm manner.
•A small number of recent 1-star reviews raise concerns about rude reception interactions, delayed or poorly explained communication of test results, difficulty collecting routine medication, and one serious complaint alleging the practice refused urgent help for a dog with a suspected broken leg; the same reviewer also mentions clipper burns after shaving for scans.

Reviews for Vets4Pets Martlesham Ltd

Note: Showing the 10 most recent Google reviews out of 371 we track in total. Recent reviews may not be representative of overall sentiment.

Bun Sun

1 month ago

Great clinic for anyone planning to travel with a pet. The vet helped us with the Animal Health Certificate quickly and efficiently. The vet was very knowledgeable, answered all our questions, and even gave extra recommendations for the trip. Very happy with the service.

Natasha Baker

I am genuinely surprised that this practice has a 4.8-star rating. My two dogs (now aged 6 and 7) were registered here for around two years, having previously been with other V4P practices across London. Although this is one of the less busy practices we’ve attended, the experience has consistently been disappointing. The reception staff, in particular, have been repeatedly rude and abrasive. On more than one occasion, written responses from reception were so unprofessional (that I complained - something I've never done before) and the practice owner had to call me personally to apologise. It’s unacceptable that communication reaches that point before being addressed. The most concerning issue arose when one of my dogs required investigations for blood in his urine. I was told I would receive a call within two hours with the results. No call ever came. I had to chase the practice approximately five times before the results were eventually relayed to me (by a nurse) - poorly explained and, as I later discovered through another veterinary practice, incorrectly communicated. That level of inaccuracy and lack of follow-up is deeply worrying when it concerns an animal’s health. As a result, I chose to move to another practice, as I did not feel confident entrusting them with my dog’s further investigations and eventual surgery, when even a basic urinalysis could not be communicated properly. I also could not face further interactions with the reception team. No client should feel anxious about simply collecting flea and worm medication, particularly when it’s a paid service. The reception team make the process feel unnecessarily difficult - and I'm fully aware of the companies policy around collecting routine preventative treatments, (as I used to work for the company myself), and this team guard it like it's a Class A drug! Odd! Overall, the lack of professionalism, poor communication and dismissive attitude have left me extremely disappointed and I'm not willing to deal with poor attitude from front of house staff - when their only job is to achieve customer satisfaction.

Françesca Alessandro

2 months ago

Amazing vets! My dog Angelo is basically a regular at this point and he always gets such great care whenever he has to go in. All the staff are so kind and helpful, the vets have all been so knowledgable and have been quick to see Ange when we've been worried about him. They even helped us with the process of getting him to Japan for heart surgery. Their pricing is reasonable compared to other vets and they've been quick on insurance claims. I'd recommend them to anyone looking for a vet in the area!

Ross Berrill

3 months ago

tracy malan

I have never found a vet as compassionate and understanding. Every member of staff, nurses, technicians, vets and the reception team are genuine, warm and sincere in their love for animals. Joe is amazing and clearly chose this profession because he cares deeply for animals and my pets definitely sense his warm and caring disposition. They are very competitive and very reasonable with pricing and nothing is too much. I want to extend my heart felt appreciation for this incredible team.

Doglady

4 months ago

DISGUSTING!! I was a regular client however how my dog was treated over the weekend was beyond unacceptable!! We have let slide the fact she had wounds from where she was shaved for scans and clipper burns (no apology given!) but at the weekend we were turned away and told to give our dog paracetamol after she snapped her leg! The receptionist was rude and didnt care about our dog and we were turned away with a dog screaming in pain in the back of our truck unable to use her leg! Disgusting service with no care for pets! I will not be returning and advise others to avoid. Edit* as I can’t reply to the business response below which is not correct at all!! I will be making an official complaint and taking this matter further. We were not seen by a vet we were seen by an unbothered receptionist who said to for paracetamol to the dog who was screaming in pain int he back of the truck! They refused to see her! She needed to be seen immediately! We have since gone to a new vets and they have said all the treatment provided by this practise is wrong and unacceptable she should have been seen immediately and taken in for surgery. AVOID AVOID AVOID

Tracey Gray

jules harvey

5 months ago

Friendly staff they certainly know about pets etc

Richard Williams

6 months ago

Professionals.