
Riversbrook Veterinary Group – Ellenbrook is a small-animal practice that’s part of the CVS group (as shown on the clinic website). The site describes a broad mix of routine care and procedures, plus out-of-hours emergency cover via MiNightVet Ipswich, and notes the practice has its own ambulance to transport patients between practices for operations. It also lists RCVS accreditations (RCVS General Practice; RCVS Client Service Award – Outstanding) and Cat Friendly Clinic (Bronze).
In the latest reviews available, experiences are mixed: several owners describe vet consultations with “Anna” as attentive and accommodating (including being seen early, and detailed health tips for a first puppy visit), while two recent 1‑star reviews focus on poor front-desk interactions and concerns about pricing/refunds.
Services and capabilities stated on the clinic website include
Emergency arrangements (as stated on the website)
Anna (vet): Mentioned by name in multiple reviews. Owners describe her as attentive and kind, giving “many tips and advice” at a first appointment for a French Bulldog, and accommodating an earlier appointment time to help with a difficult-to-transport cat.
Reception team (unnamed): One recent review describes a receptionist not making eye contact or acknowledging the owner at the desk when arriving and paying, which the reviewer felt was unacceptable customer service. Another recent review alleges the practice prioritises money over pet needs and raises a complaint about refunds; these claims are not corroborated by other reviews provided.
Google rating: 4.5 stars from 113 reviews.
Note: Showing the 5 most recent Google reviews out of 113 we track in total. Recent reviews may not be representative of overall sentiment.
a month ago
Walked in Monday morning with my dog ..One of the receptionists looked up but not at me .i said my pets name..She didnt look over to see my dog NO SMILE.She said take a seat.. Vet called us in she was lovely and friendly..Checked my dog sorted the problem..Got my medication for my dog..I went out out to pay.....Waited at the desk for the receptionist to acknowledge me and still NO EYE CONTACT..Made a phone call and a cup of tea for herself..So i SAID DO YOU WANTMY MONEY OR NOT.Not even an APOLOGY I mean talk about customer service an absolute disgrace...
a month ago
Nasty people do not care about your pets needs all they care about is making the most out of your pets needs and please people shop around there's better and cheaper vets out there that's what I did and I found much better and cheaper vet I mean nearly half the price of these people and they didn't like it and don't pay them up front for anything because they won't refund you and untrustworthy
6 months ago
So happy with the amazing service from my French Bulldogs first vet appointment! Anna was so attentive and kind to my dog as well as going above and beyond to give me as many tips and advice possible to keep my baby girl happy and healthy. Highly recommend this place!
6 months ago
I have had trouble getting my cat to the vets for a couple days and today I have managed to get her here. Luckily Anna our vet has kindly agree to see us early and save us alot of time. She was very lovely aswell very welcoming
6 months ago
Excellent service nothing else to add, I've been using them for years, never had any issue's.
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