Riversbrook Veterinary Group - Ellenbrook

Riversbrook Veterinary Group – Ellenbrook is a small-animal practice that’s part of the CVS group (as shown on the clinic website). The site describes a broad mix of routine care and procedures, plus out-of-hours emergency cover via MiNightVet Ipswich, and notes the practice has its own ambulance to transport patients between practices for operations. It also lists RCVS accreditations (RCVS General Practice; RCVS Client Service Award – Outstanding) and Cat Friendly Clinic (Bronze).

In the latest reviews available, experiences are mixed: several owners describe vet consultations with “Anna” as attentive and accommodating (including being seen early, and detailed health tips for a first puppy visit), while two recent 1‑star reviews focus on poor front-desk interactions and concerns about pricing/refunds.

Services

Services and capabilities stated on the clinic website include

• •Consultations (including nurse consultations)
• •Vaccinations
• •Microchipping
• •Parasite control
• •Blood pressure checks
• •Six-month health checks
• •Grooming and nail clipping
• •Anal sac expression
• •Pet travel documentation
• •Home visits
• •Veterinary surgery/treatment (the website also mentions an ambulance service used to transport patients between practices for operations)
• •Referrals/cardiology (listed as a service area)

Emergency arrangements (as stated on the website)

• •During normal opening hours: clients are advised to call the practice in an emergency.
• •Out of hours: MiNightVet Ipswich provides a dedicated emergency service with full-time night staff.

People

• •

  Anna (vet): Mentioned by name in multiple reviews. Owners describe her as attentive and kind, giving “many tips and advice” at a first appointment for a French Bulldog, and accommodating an earlier appointment time to help with a difficult-to-transport cat.

• •

  Reception team (unnamed): One recent review describes a receptionist not making eye contact or acknowledging the owner at the desk when arriving and paying, which the reviewer felt was unacceptable customer service. Another recent review alleges the practice prioritises money over pet needs and raises a complaint about refunds; these claims are not corroborated by other reviews provided.

Reviews

Google rating: 4.5 stars from 113 reviews.

• •Several owners report positive vet interactions, especially praising “Anna” for being attentive, friendly, and giving practical advice (including for a first puppy appointment).
• •One owner notes being seen early, which they said saved time when they’d struggled to get their cat in for a couple of days.
• •Two recent negative reviews focus on front-desk experience (lack of acknowledgement/eye contact) and concerns about pricing and refund practices; these points conflict with other reviewers who report “excellent service” over years without issues.