Riversbrook Veterinary Group - Ellenbrook

Riversbrook Veterinary Group – Ellenbrook is a small-animal practice in Ipswich and part of the CVS group. The clinic website lists a broad mix of routine care and procedures, plus out-of-hours emergency cover via MiNightVet Ipswich. It also states that the practice has its own ambulance to transport patients between practices for operations, and lists RCVS General Practice, RCVS Client Service Award – Outstanding, and Cat Friendly Clinic (Bronze) accreditations.

Services

• •Routine and preventative care: Consultations, nurse consultations, vaccinations, microchipping, parasite control, blood pressure checks, and six-month health checks.
• •General pet care and support: Grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
• •Treatment and procedures: Veterinary surgery and treatment are listed, and the practice says it can transport patients between practices for operations using its own ambulance.
• •Referral and specialist areas: Referrals and cardiology are listed on the clinic website.
• •Emergency care: During normal opening hours, clients are advised to call the practice in an emergency. Out of hours, MiNightVet Ipswich provides dedicated emergency cover with full-time night staff.
• •Examples from recent customer feedback: Reviews mention attentive consultations, practical advice at a first puppy appointment, help with fitting in an earlier appointment for a cat, and treatment followed by medication for a dog.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews are mixed on cost: one recent reviewer felt the practice was expensive and raised a refund complaint, while others focused more on the quality of care than on pricing.

People

• •Anna (vet): Named positively in multiple reviews. Owners describe her as attentive, kind, welcoming, and helpful, including giving detailed advice at a first puppy appointment and agreeing to see a cat earlier than booked.
• •Reception team (unnamed): Recent feedback is mixed, with one reviewer particularly unhappy about the front-desk interaction and lack of acknowledgement when arriving and paying.

Reviews

Google rating: 4.5/5 from 113 reviews.

• •Recent feedback is mixed overall, with several strong positive comments alongside a couple of clear complaints.
• •Anna receives repeated praise for warm, attentive consultations and for taking extra time to give practical advice.
• •One long-term client describes the service as excellent over a number of years, and another owner appreciated being seen early after struggling to get their cat in.
• •Negative comments focus on the reception experience and pricing, including one complaint about refunds and one about poor customer service at the front desk.