Riversbrook Veterinary Group - Ellenbrook

Services

• •Routine and preventative care: Consultations, nurse consultations, vaccinations, microchipping, parasite control, blood pressure checks, and six-month health checks.
• •General pet care and support: Grooming and nail clipping, anal sac expression, pet travel documentation, and home visits.
• •Treatment and procedures: Veterinary surgery and treatment are listed, and the practice says it can transport patients between practices for operations using its own ambulance. Recent reviews mention treatment and medication for a dog, a first puppy appointment with detailed advice, and care for cats, rabbits, and a pet rat.
• •Referral and specialist areas: Referrals and cardiology are listed on the clinic website.
• •Emergency care: During normal opening hours, clients are advised to call the practice in an emergency. Out of hours, MiNightVet Ipswich provides dedicated emergency cover with full-time night staff.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews are mixed on cost: most recent positive comments focus on friendly care and helpful vets, while one unhappy reviewer described the practice as expensive and complained about refunds.

People

• •Anna (vet): Praised in multiple reviews for being attentive, kind, welcoming, and helpful. Owners mention her giving detailed advice at a first puppy appointment and agreeing to see a cat earlier than booked.
• •Donna: Mentioned very positively by a rabbit owner, who says they specifically book with her and describes her as fantastic with their rabbits.
• •Reception team (unnamed): Feedback is mixed. Positive reviews mention friendly staff overall, but one reviewer was particularly unhappy with the front-desk interaction.

Reviews

Google rating: 4.5/5 from 115 reviews.

• •Recent feedback is mixed overall, with more positive comments than negative ones.
• •Positive reviews repeatedly mention friendly, caring staff and vets, with good experiences for dogs, rabbits, and a pet rat.
• •Anna receives repeated praise for warm, attentive appointments and practical advice, while Donna is singled out by one owner for excellent rabbit care.
• •Negative comments focus on reception manners and cost, including one complaint about poor front-desk service and another about pricing and refunds.