Riversbrook Veterinary Group - Cliff Lane

Riversbrook Veterinary Group – Cliff Lane is a small-animal practice established in the early 19th century and part of CVS. The website lists a broad mix of routine care (vaccinations, parasite control, microchipping, six‑month health checks) alongside surgery and referral pathways (including orthopaedics, soft-tissue surgery and cardiology). Out-of-hours emergencies are directed to MiNightVet.

In the latest reviews available to us, experiences are mixed: one owner describes compassionate end-of-life care including a condolence card, while others report frustration with appointment access (“call on the day”) and concerns about diagnosis/costs and follow-up.

Services

From the clinic website summary, the practice lists

• •Consultations and nurse consultations
• •Vaccinations, parasite control, microchipping
• •Neutering
• •Dentistry
• •Diagnostics, including blood pressure checks
• •Surgery
• •Six-month health checks and other routine procedures (anal sac expression)
• •Grooming/nail clipping
• •Pet travel documentation
• •Home visits
• •Referrals for orthopaedic surgery, soft-tissue surgery, and cardiology

Emergency care (as stated on the website)

• •During normal opening hours: clients are advised to call the practice.
• •Out-of-hours: directed to MiNightVet (dedicated emergency service with qualified vets and nurses).

Accreditations listed

• •RCVS General Practice
• •Cat Friendly Clinic – Silver
• •Rabbit Friendly Clinic – Silver

People

• •Liz (vet): mentioned in a review for supporting an owner through euthanasia (“laid our Ziggy to rest”) and for a follow-up condolence card from the practice.
• •Michelle (practice manager): mentioned in a review where an owner says a promised next-day call did not happen (the reviewer reports waiting seven weeks).

Reviews

4.5 stars from 253 reviews. - End-of-life support and follow-up: one owner highlights euthanasia handled sensitively and an “amazing condolence card.”

• •Appointment access frustrations: one review objects to needing to phone on the day and “queue up on the phone.”
• •Concerns about diagnosis and cost: one owner reports a “wrong diagnosis” costing “in excess of £100,” and says medication couldn’t be provided without paying for another consultation.
• •Follow-through/communication: one reviewer describes raising concerns with the practice manager and says a promised call-back did not happen.